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How to Manage Your Plan
This guide covers everything you need to know about manage your stripe. From upgrading, downgrading, and managing your Snap2List subscription..
# Accessing Your Plan Settings
- Navigate to Settings from your Dashboard
- Click the Membership Tab
- Under "Plan Management", click Manage Plan (or Upgrade Plan if you're on Freemium)
# How to Upgrade/Change Your Plan
- For Freemium Users:
- Go to Settings > Membership
- Click Upgrade Plan
- Choose your desired plan (Pro, Premium, Business or Custom)
- Complete the Stripe checkout process (secure)
- Your new credits are instantly available
- For Current Subscribers:
- Click Manage Plan in Settings
- You'll be redirected to the Stripe Billing Portal
- Click Update Plan
- Select your new plan tier
- Confirm the change
# How to Pause/Cancel Your Subscription
- Go to Settings > Membership
- Click Manage Plan
- In the Stripe Billing Portal, click **Cancel/Pause Plan**
- Select your cancellation reason (optional)
- Confirm cancellation
What Happens After Cancellation:
- Your plan remains active until the end of your billing cycle
- You'll keep all credits and features until the cycle ends
- After the cycle ends, you'll automatically switch to Freemium (30 credits/month)
- All your data (listings, drafts, expenses) is preserved
- You can resubscribe anytime
# How to View Invoices & Billing History
- Click Manage Plan in Settings
- In the Stripe Billing Portal, go to Invoices
- Download any past invoice as PDF
- View upcoming invoice details and payment dates
Frequently Asked Questions
| Q: Will I lose my data if I cancel? |
| A: No. All your listings, drafts, inventory, and expenses are permanently saved. You'll just switch to Freemium plan limits. |
| Q: Can I upgrade mid-cycle? |
| A: Yes! Upgrades are instant and you only pay the prorated difference. |
| Q: What if I run out of credits? |
| A: You can purchase additional credit packs without changing your plan. Go to Settings > Membership and click "Buy Credits." |
| Q: Can I get a refund? |
| A: Refunds are handled case-by-case. Contact support through the Help widget (bottom-right corner) to discuss your situation. |
| Q: Does downgrading affect my current listings? |
| A: No. All existing eBay listings remain active regardless of your plan. Downgrades only affect future monthly credit limits. |
| Q: Can I switch from monthly to yearly billing? |
| A: Yes! Use the "Update Plan" option in the billing portal and select annual billing to save 20%. |
Need Help?
- Live Chat: Click the chat icon (bottom-right)
- Email Support: support@snaptolist.com
💰 Visit Plans/Pricing Page for more information not found here.